On clearing day last year, Staffordshire University made the unusual choice of offering last-minute places via Snapchat. Sheffield Hallam made offers on Facebook Messenger, and Southampton Solent encouraged admissions staff to use emojis when connecting with prospective students. This is a novel use of social media, and it points to a new future for HEIs.
Social media is a small but powerful decision-making factor for prospective students. In this month’s snippet, we’ll reveal how social media influences university choices and what prospective undergraduate and postgraduate students are looking for on your social media channel.
Facebook: as important as your open day for postgraduates?
We asked prospective postgraduate students which sources they used while researching university courses. Our data showed that the university Facebook page is used just as extensively as the Open day (both by 10% of respondents).
For undergraduates, it’s a different story, with the open day ranking much higher as third most important. However, social media still features in their research process and final decision with 7% reporting to use the university Facebook page for information.
Undergraduates were asked: When you were starting your research into universities you might apply for, which of the following sources did you use extensively to find out information?
|Website||League Tables||Open Day||Prospectus||Family advice||Facebook page||Lecturer/ tutor advice||University post/ emails|
YouthSight, HE Marcomms, 17/18. Question 8a. ‘When you were starting your research into universities you might apply for, which of the following sources did you use extensively to find out information? [Possible to select up to 5 sources] Base: 2300 UG pre-applicants, UG applicants and UG first year students
When making a decision, prospective students are trying to project themselves into their imagined life over the next three years. Will they make friends? What societies are available? Do they share values with the university? These questions are particularly important as students come to make their final decision this summer. HEIs should therefore use social media to give prospective students a real glimpse into life on campus. One undergraduate applicant said:
Which social media platform is most effective?
Students use different platforms for different purposes, and HEIs should adapt accordingly. As you can see in our table below, students look to Facebook and Instagram to find out more about the social life on campus, but to YouTube for accommodation.
Q: When you were choosing which university to set as your firm choice, what information did you look for from the universities?
|Social life/ scene (42%)||Clubs and societies (26%)||Social life/ scene (31%)||Accommodation (43%)|
|Clubs and societies (31%)||Social life/ scene (24%)||Clubs and societies (28%)||Social life/ scene (41%)|
|Accommodation (27%)||Research performance/ news (23%)||Student/ graduate profiles (24%)||Clubs and societies (32%)|
YouthSight, HE Marcomms, 17/18. Question text: ‘When you were choosing which university to set as your firm choice, what information did you look for from the Universities?’ Base: All applicants who made choices or got a confirmed place and all first year students that looked at this.
Speak their language
Finally, remember that social media is often the preferred method of communication among your next cohort of students. Most would prefer to connect with you online and many are more comfortable with social media than with talking on the phone.
Hull University uses social media particularly well, operating a manned Twitter account from 8am-6pm. Prospective students can ask questions and find out more about university life. Think of social media as a vital, ‘real time’ part of your customer service and communications.
The best social media strategy is one that utilizes all of these platforms and creates unique content for each. HEM subscribers get access to much more in-depth data about student decision making and social media usage. Learn more: